Not many owners and managers want to spend their evenings or weekends poring over the fine print in their insurance policies. It’s certainly not easy to understand specialized terminology, as well as the complex way policies are written. It might seem like you are well protected in a paragraph on page 5 of your policy, only to find there are major coverage exclusions on page 55. This complexity works to the benefit of the carriers but to the detriment of owners and managers.
Secondly, take steps to document the condition of your property with photos, videos, purchase orders, invoices and payments to service providers and contractors. This is especially important if there was recent construction work on one or more of the buildings prior to the loss. Being able to show photos of a repaired roof prior to a loss from storm or fire is helpful to recovery if the carrier decides to dispute your claim.